Marketing is a critical activity for any firm – large or small, for profit or not-for-profit.

Marketing focuses on the ways in which complex markets work from the perspective of how firms, consumers, and other stakeholders interact. More than merely advertising or selling things, marketing considers all the ways consumers and firms co-operate, and how they impact both business-level outcomes (e.g., brand equity, profitability, long-term growth rates) and consumer-level outcomes (e.g., brand attitudes, customer loyalty, consumer psychology and well-being).


    The field of marketing is an exciting one for research; technological advances such as the rise of mobile devices, the ubiquity of social media, and the deluge of customer data feeding highly sophisticated AI-based analytics, mean that it’s constantly changing. Our research broadly focuses on all these changes, ultimately seeking to understand the complex marketing landscape of today, and to impact the future of marketing thinking and practice. The group is led by Professor Andrew Stephen and is closely linked with the activities of theOxford Future of Marketing Initiative, a collaboration between Oxford academics and leading practitioners who wish to shape the future of marketing through evidence-based research and ideas.


    • Shan Su,
    • Ewan Macdonald,
    • David Macdonald,
    • Maurice Beseng,
    • Felipe Thomaz

    How consumer digital signals are reshaping the customer journey(opens in new window)

    • Journal article
    • Journal of the Academy of Marketing Science
    • David A Schweidel,
    • Yakov Bart,
    • J Jeffrey Inman,
    • Andrew T Stephen,
    • Barak Libai,
    • Michelle Andrews,
    • Ana Babić Rosario,
    • Inyoung Chae,
    • Zoey Chen,
    • Daniella Kupor,
    • Chiara Longoni,
    • Felipe Thomaz

    Relevance—reloaded and recoded(opens in new window)

    • Journal article
    • Journal of Consumer Research
    • Bernd H Schmitt,
    • June Cotte,
    • Markus Giesler,
    • Andrew Stephen,
    • Stacy Wood
    • Tong Wu,
    • Jonathan Reynolds,
    • Jintao Wu,
    • Bodo B Schlegelmilch
    • Cammy Crolic,
    • Felipe Thomaz,
    • Rhonda Hadi,
    • Andrew Stephen
    See more publications


    Abstract Network

    Our marketing department have been named best in the UK by the University of Colorado Boulder. Based on ranking data which counts contributions to a number of leading business journals, the group are number one in the UK, second in Europe, and third outside of North America.

    Read profiles for our academics and researchers.